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Terms & Conditions

All clients must complete a health intake form prior to service. Some health conditions may prevent you from receiving massage and you may be required to have written permission from your primary health physician before service.


If you are not sure if Massage Therapy is safe for your condition, it is your responsibility to check with your health physician prior to making your appointment.


All information collected from the intake form and any discussions in the office or during treatment will be confidential and never shared with third parties without written permission from the client.


We are not accepting clients under the age of 18 (eighteen) at this time.

A certificate or Voucher must be presented at the time of service. Gratuity is not included.


All massage treatments are for therapeutic purposes only; all information shared during sessions is for educational purposes only and is not meant to be misconstrued as medical advice. Any inappropriate behavior will result in immediate termination of the massage session, and the client will be charged for the full price of the booked service.


Healing Souls Massage Therapy has the right to cancel a treatment without notice if the therapist is ill, has a personal emergency, or if there is inclement weather.

Healing Souls Therapeutic Wellness Center: 24-Hour Cancellation Policy

At Healing Souls Therapeutic Wellness Center, we understand that your time is valuable, and we appreciate your choice to spend it with us. We are committed to providing you with the best possible therapeutic experience. To ensure that we can accommodate all of our valued clients, we have implemented the following 24-hour cancellation policy.

Credit Card Reservation and Deposit

To secure your appointment, we require a valid credit card when booking. A minimum deposit of $1 will be charged to your card to reserve your appointment. No additional charges will be made to your card unless a cancellation fee applies, as described below.


24-Hour Cancellation Policy

  1. Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to offer the time slot to another client.

  2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a fee of 50% of the service cost. This fee will be charged to the credit card used to secure the appointment.

  3. No-Shows: Failure to attend your appointment without prior notice will result in a 100% charge of the service cost to your credit card.

  4. Emergencies: We understand that life happens. In the case of an emergency, please get in touch with us as soon as possible to reschedule. We will do our best to accommodate you without applying the cancellation fee.

Confirmation and Reminders

We will send a confirmation email or text message upon booking and a reminder 24 hours before your appointment. Please ensure your contact information is current.


By providing your credit card information and agreeing to the minimum $1 deposit, you are agreeing to abide by this cancellation policy.

Terms & Conditions of Healing Souls Rewards and Loyalty Program

  1. Earning Points:

    • Members will earn 1 point for every $1 spent on services at Healing Souls Therapeutic Wellness Center.

    • Members will earn 2 points for every $1 spent on retail items, including products and merchandise.

  2. Account Registration:

    • Points can only be earned after a member has officially registered for the rewards program through our website or in-person at our center.

    • Members must provide a valid email address and contact information to join the program.

  3. Point Redemption:

    • Points are redeemable against future purchases of services and retail items at Healing Souls Therapeutic Wellness Center.

    • The redemption value of points and items/services available for redemption are subject to change and may vary.

  4. Referrals:

    • Members will receive additional points for each new client they refer who books a service at our center.

    • Referral points will be credited to the member's account after the referred client completes their first purchase.

  5. General Conditions:

    • Points have no cash value and cannot be exchanged for cash.

    • Points are non-transferable and cannot be shared or combined with other members.

    • Healing Souls Therapeutic Wellness Center reserves the right to terminate or change the terms of the rewards program at any time without notice.

    • In the event of any fraudulent activity or misuse of the program, Healing Souls reserves the right to revoke membership or withdraw points.

  6. Privacy:

    • Personal information collected through the rewards program will be used per our privacy policy, which is available on our website.

By joining the Healing Souls Rewards and Loyalty Program, you agree to these terms and conditions. We hope this program brings you delightful experiences and benefits that enhance your journey to wellness with us.

Privacy Policy for Healing Souls Wellness Center

Last Updated: 12/23

1. Introduction

Welcome to Healing Souls Wellness Center. We are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy explains how we collect, use, protect, and disclose information and data in compliance with Ohio's privacy laws and the Health Insurance Portability and Accountability Act (HIPAA).

2. Information Collection

  • Personal and Health Information: We collect personal information (such as name, email, contact details) and health information in compliance with HIPAA. This information is collected with your consent and is necessary for providing our services.

  • Usage Data: We collect data about your website usage (IP address, browser type) to improve our services.

3. Use of Information

  • Provide, maintain, and improve our services.

  • Communicate with you for service-related purposes.

  • Comply with legal requirements and protect users' rights.

4. Sharing of Information

  • We do not sell or rent personal or health information.

  • Information may be shared with third parties only when necessary for service provision or as required by law.

  • We adhere to Ohio's laws and HIPAA regarding disclosing health and personal information.

5. Data Security

  • We implement stringent security measures to protect your data, in line with Ohio's data protection laws and HIPAA's security standards.

6. Breach Notification

  • In case of a data breach, we will promptly notify you per Ohio’s breach notification laws and HIPAA requirements.

7. Cookies and Tracking Technologies

  • Our website uses cookies; we provide transparent information about this usage and offer options to manage preferences.

8. Children’s Privacy

  • Our website complies with COPPA and Ohio’s regulations concerning children’s privacy.

9. Your Rights

  • Under HIPAA and Ohio law, you have rights to access, amend, and manage the use of your personal and health information.

10. Changes to This Privacy Policy

  • We may update this policy to reflect changes in laws or our practices.

11. Contact Us

By scheduling your massage you are indicating that you understand and accept these terms and conditions.



Thank You

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