Terms & Conditions
All clients must complete a health intake form prior to service. Some health conditions may prevent you from receiving massage and you may be required to have written permission from your primary health physician before service.
If you are not sure if Massage Therapy is safe for your condition, it is your responsibility to check with your health physician prior to making your appointment.
All information collected from the intake form and any discussions in the office or during treatment will be confidential and never shared with third parties without written permission from the client.
We are not accepting clients under the age of 18 (eighteen) at this time.
A certificate or Voucher must be presented at the time of service. Gratuity is not included.
All massage treatments are for therapeutic purposes only, all information shared during sessions is for educational purposes only and is not meant to be misconstrued as medical advice. Any inappropriate behavior will result in immediate termination of the massage session and the client will be charged for the full price of the booked service.
Healing Souls Massage Therapy has the right to cancel a treatment without notice if the therapist is ill, has a personal emergency, or if there is inclement weather.
Healing Souls Therapeutic Wellness Center: 24-Hour Cancellation Policy
At Healing Souls Therapeutic Wellness Center, we understand that your time is valuable, and we appreciate your choice to spend it with us. We are committed to providing you with the best possible therapeutic experience. To ensure that we can accommodate all of our valued clients, we have implemented the following 24-hour cancellation policy.
Credit Card Reservation and Deposit
To secure your appointment, we require a valid credit card at the time of booking. A minimum deposit of $1 will be charged to your card to reserve your appointment. No additional charges will be made to your card unless a cancellation fee applies, as described below.
24-Hour Cancellation Policy
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Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to offer the time slot to another client.
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Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a fee of 50% of the service cost. This fee will be charged to the credit card used to secure the appointment.
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No-Shows: Failure to show up for your appointment without prior notice will result in a 100% charge of the service cost to your credit card.
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Emergencies: We understand that life happens. In the case of an emergency, please contact us as soon as possible to reschedule. We will do our best to accommodate you without applying the cancellation fee.
Confirmation and Reminders
We will send a confirmation email or text message upon booking and a reminder 24 hours before your appointment. Please ensure your contact information is current.
Agreement
By providing your credit card information and agreeing to the minimum $1 deposit, you are agreeing to abide by this cancellation policy.
By scheduling your massage you are indicating that you understand and accept these terms and conditions.